Terms of Use of this Site

Company Information Use of this Site, which is owned by J Stoker Limited (hereinafter called “J Stoker”) of Fairfax House,15 Fulwood Place, London WC1V 6AY United Kingdom (Company Registered Number: 7077189) (VAT Number: GB 980 4208 22), is subject to the following legal terms. Intellectual Property Rights Copyright and all other intellectual property rights in both the content of this Site and the Site itself is owned by or licensed to J Stoker. Except as expressly set out below, all rights are reserved. Content included in the Site may be accessed by you for your own personal, internal, non- commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services offered or obtained from this Site. You may not delete or alter in any way any copyright, trade mark, other legal notices from any part of this Site. You are not allowed to use any trade marks or trade names belonging to J Stoker without express permission for any purpose, including but not limited to its metatags on other websites. Passwords 5.You must keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and not pass it to any other person. You are prohibited from trying to gain unauthorised access to the Site through hacking or password mining or using another persons password. What you may not do on the Site You may not doing anything that that could damage, disable or otherwise affect the running of the Site or interfere with any other persons access to and/or use of this Site. This would also include knowingly transmitting or distributing viruses, spamming, or sending corrupt data. You may not link to our Site to either the home page or to pages within the Site (deep-linking) without the express permission of J Stoker. You must not do anything on or to the Site which may contravene any rule, regulation or law or which would be a breach of these terms of use. Limitation and Exclusion of Liability The content on our Site is provided on an "AS IS" basis. J Stoker does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or available at all times. J Stoker excludes to the fullest extent allowed under the law for any liability for loss or damages (including without limitation for any indirect, consequential loss or damage, any loss of profits or loss of opportunity) howsoever arising in relation to your use of the Site. Personal Data You agree that J Stoker may use personal information provided by you in order to conduct appropriate checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We take our responsibilities under the Data Protection Act seriously and will always aim to ensure we abide by the principles as set out in the Act. Cookies We will ask you if you will allow us to place Cookies on your computer to allow us to better serve and understand your shopping requirements. Returns policy All returns for any particular order need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping costs. We request that returns are arranged by email to SALES@JOANNESTOKER.COM and shipped through our shipping company PINPOINT LOGISTICS. J Stoker shall not liable for any returned goods which fail to be returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. J Stoker will not accept returns for any non-faulty items that have been worn and where tags have been removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Please be aware that (i) shoes must be returned with their original designer packaging since shoes returned without their original boxes will not be accepted and (ii) international customs duties and sales taxes are not refunded for shipments outside the European Community (EU). Exchanges Should you wish to exchange an item for an alternative size, please email us at SALES@JOANNESTOKER.COM and we will reserve it for you if the item is in stock. As soon as we receive your return, and provided we have the alternative stock, we will dispatch your new size to you after the goods have undergone a quality control check. If you are located outside the EU you will be required to pay additional taxes and duties on the replacement item. Miscellaneous J Stoker fully reserves the right to change or alter any of the content or look and feel of the Site. It may also from time to time change these legal terms governing the Site. Any changes to such terms will be displayed and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms. Any orders already placed by you will remain unaffected by such changes unless we inform you otherwise. J Stoker may terminate your access and use of any part of this Site at any time without notice if you are in breach of any of these terms of Use. These terms shall be governed by and construed according to English law and any dispute arising from these terms shall be heard in the exclusive jurisdiction of England.

Returns policy

Please note that J Stoker LTD  will offer either an exchange or refund for any styles purchased through our online shopping site. Refunds are usually issued on the day that they are received back to us and your refund will leave our account. However the payment may take between 1-5 working days to appear back into your account depending on your service provider policy. It is entirely up to you how you return your order however we would strongly advise you to have your parcel insured when sending, as we will not credit for goods that are lost or damaged in transit. The majority of our UK based customers use Royal Mail Special Delivery as this service also offers a swift delivery – the cost of this service is minimal and is payable at the Post Office Counter at the time of posting. Our overseas customers prefer to use FedEx, DHL or similar – please list your return as ‘Unwanted Order ’. Please ensure you obtain proof of postage when returning your unwanted order and send to: J Stoker Ltd 4 Brompton Mews, London, N12 0BF

All returns for any particular order need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping costs. We request that returns are arranged by email to JOANNE@JOANNESTOKER.COM and shipped through a tracked shipping service. J Stoker Ltd shall not liable for any returned goods which fail to be returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Returns J Stoker Ltd will not accept returns for any non-faulty items that have been worn. We strongly advise all customers to check products thoroughly upon delivery before before disposing of any original packaging. Please be aware that (i) shoes must be returned with their original designer packaging since shoes returned without their original boxes will not be accepted and (ii) international customs duties and sales taxes are not refunded for shipments outside the European Community (EU). Exchanges Should you wish to exchange an item for an alternative size, please email us at JOANNE@JOANNESTOKER.COM  and we will reserve it for you if the item is in stock. As soon as we receive your return, and provided we have the alternative stock, we will dispatch your new size to you after the goods have undergone a quality control check. If you are located outside the EU you will be required to pay additional taxes and duties on the replacement item.